Returns & Exchanges

Turramurra Music is committed to providing the best equipment and service for our customers; if your purchase isn't quite right, we offer a straightforward return process for both online and in-store orders. We accept returns for faulty items or change-of-mind purchases within 14 days, provided the product remains in original, brand-new condition with all packaging intact.

Return Process

• 1.
  Contact Support

  Reach out to our sales team via email or phone to obtain a Return Authorization number before sending any items back to our store.

• 2.
  Pack Your Item

  Securely package the product in its original box with all included accessories, manuals, and cables to ensure it is protected during transit.

• 3.
  Ship or Drop Off

  Affix the return label and ship the item via a tracked service to our Turramurra showroom, or bring it directly to our service counter for faster processing.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund, exchange, or store credit to your original payment method within 3-5 business days.